Cortina d’Ampezzo town centre in winter

Frequently asked questions

Everything you
want to know.

Your stay

What time are check-in and check-out?

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Il check-in è dalle 15:00, il check-out entro le 11:00. Il deposito bagagli è disponibile. Late check-out by 1:00 pm costs €70. After check-out, the spa may be used when available, for an additional charge.

Is breakfast included?

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Yes, always, with every rate. It is served every morning from 7:30 to 10:00, with produce from the small growers of the valley. For those leaving at dawn we prepare a packed basket to take along: just ask the evening before.

What time is dinner?

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Dinner is served from 7:30 to 9:00 pm. If you get back late from the slopes or from a hike, let us know: we will arrange things.

Is there parking?

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Sì: il parcheggio esterno costa €10 al giorno e il garage €30 al giorno. Non sono inclusi nella tariffa e non richiedono prenotazione.

Can I charge my electric car?

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Sì: sono disponibili colonnine di ricarica nel garage interno e nel parcheggio esterno. No reservation is needed; charging costs €0.60/kWh.

Are there magazines and newspapers to read?

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Yes, without limits: with Càmina Media all guests can browse digital newspapers and magazines for free, anywhere in the hotel and at any time, right on their own phone or tablet. Very handy: ask at reception how to access it.

Do you accept pets?

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Accettiamo i cani a €20 al giorno. Breakfast in camera è disponibile su richiesta per restare insieme al cane. I cani non possono accedere alla spa.

The spa

Quando è aperta la spa?

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La spa è aperta tutti i giorni dalle 16:00 alle 20:00 per gli ospiti dai 16 anni. È aperta anche a chi non soggiorna in hotel, su prenotazione nello stesso orario: €50 a persona, con telo, ciabattine e armadietto inclusi.

Can children enter the spa?

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No. La spa è un luogo di silenzio riservato agli ospiti dai 16 anni in su.

Bookings and payments

How can I book?

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Via the Book button on the website, by phone or by email. Booking directly is always the channel with the best terms.

Can I cancel an accommodation booking?

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Yes, in writing by email. The 30% deposit is non-refundable and penalties increase as the arrival date approaches: you will find all the details in our Cancellation Policy.

Which payment methods do you accept?

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The main credit and debit cards, bank cards and cash within legal limits. For the confirmation deposit we also accept bank transfer.

Restaurant bookings

What are the restaurant’s payment terms?

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Dinner requires an advance deposit of €50 per person, credited towards the final bill, by Stripe card payment or bank transfer among the methods available in the form. Payment does not automatically confirm your table: wait for the restaurant’s confirmation.

What terms apply to cancellations and bank transfers?

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Read the Restaurant section of the Cancellation Policy and the summary received by email: they state the terms, deadlines and refunds applicable to your request. Accommodation rules do not automatically apply to dinner.

Can I cancel or reschedule my restaurant booking?

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For new bookings, the €50 per person deposit is non-refundable for cancellation, guest reduction or no-show. You may request rescheduling from the restaurant at least 48 hours beforehand, subject to availability and confirmation; deposits for confirmed guests remain valid for the new date. No rescheduling after the deadline. Earlier bookings retain the terms already accepted.

Accessibility and sustainability

Avete camere attrezzate per persone con disabilità?

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Sì. All Croda Suites are equipped for guests with disabilities. Contattateci prima dell'arrivo per comunicarci le vostre esigenze.

What is your commitment to the environment?

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The mountains are our home and we treat them as such. We hold the Green Key certification, the most recognised international label for sustainable tourism: renewable energy, waste reduction, local products and low-impact cleaning. We are also featured on Ethik Hotels, the platform that brings together eco-responsible hotels.

Cortina and surroundings

How far is the centre of Cortina?

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About 1 km from Corso Italia: a quarter of an hour on foot — also along the convenient cycle-and-pedestrian path behind the hotel — or five minutes by car.

How far are the ski slopes?

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Gli impianti di risalita più vicini sono a circa dieci minuti. The included hotel shuttle serves Faloria and Freccia nel Cielo; other destinations are charged. La ski room riscaldata asciuga l'attrezzatura e ogni camera ha il proprio armadietto privato. La reception assiste con skipass e guide; sci, scarponi e casco si possono prenotare con Snow Service, partner di noleggio dell'hotel.

Can you get here without a car?

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Certainly: train to Calalzo or Dobbiaco plus a scheduled bus, or Cortina Express direct from Venice airport. All the details on the How to Reach Us page.

Do you organise excursions and activities?

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The front desk is your starting point: alpine guides, ski instructors, e-bikes, tables at the mountain huts. Tell us what you enjoy and we will plan the day together.

Didn’t find your answer?

Call us or write to us: we reply in person, not with an automated message.