The Dolomites around Cortina

Cancellation policy

Clear rules,
no surprises.

The terms

Plans change, we understand.

Accommodation and restaurant terms are separate. Read the section for the service you are booking and the terms provided before booking. Terms already accepted for earlier bookings are not changed retrospectively.

In any case, before cancelling, talk to us: there is almost always a better solution.

Right of withdrawal and services on a specific date

For bookings of accommodation and dining services on a specific date or during a specified period, the 14-day right of withdrawal applicable to many online contracts is excluded by Article 59(1)(n) of Italian Legislative Decree 206/2005 (Consumer Code). The contractual cancellation terms shown here are separate from that right and do not restrict mandatory consumer rights.

These terms concern booked services, not returns of physical goods. They do not automatically apply to other purchases, such as undated vouchers: the information and rights applicable to the purchased product apply instead.

Read Article 59 of the Italian Consumer Code

In brief

Accommodation: cancellation terms

01

At booking

30% deposit

The booking is confirmed with the payment of a confirmation deposit equal to 30% of the total stay. The deposit is non-refundable.

02

Up to 20 days before

The deposit is forfeited

If you cancel up to 20 days before the arrival date, the confirmation deposit paid at booking (30% of the total) is retained.

03

From 19 days before

A further 30%

If you cancel from 19 days before the arrival date, in addition to the deposit a further 30% of the amount is invoiced, according to the room rate and the booked period.

04

From 5 days before

100% of the stay

If you cancel from 5 days before arrival, 100% of the booking is invoiced. The same applies to a no-show, early departure and any change to the booking.

The percentages in this section apply only to accommodation, not restaurant bookings. Mandatory consumer rights and statutory remedies if the establishment fails to fulfil its obligations remain unaffected.

Restaurant: deposits, cancellation and refunds

Payment, cancellation and withdrawal terms

  • An advance deposit of €50 per person, adults and children, is required by card through Stripe or bank transfer. Highchairs are not counted twice. The deposit is deducted from your dinner bill.
  • The transfer must be received within 24 hours of the request and always before the booked time. Use the payment reference sent by email.
  • For same-day bookings an instant bank transfer must be received within one hour of the request and before the booked time.
  • Cancellations with a refund are not permitted. If the customer cancels, reduces the guest count or does not attend, deposits for the cancelled or absent guests are always retained, including more than 48 hours beforehand.
  • You may request a change of date or time by contacting the restaurant at least 48 hours before the booked time. Rescheduling requires availability and restaurant confirmation; the deposit for the confirmed guests remains valid for the new date.
  • After the 48-hour deadline, the booking cannot be rescheduled. If you do not attend, the restaurant retains the €50 per person without additional penalties.
  • Contact the restaurant using the confirmation details to request rescheduling or report a guest reduction. The 48-hour deadline is measured from the booked time in the restaurant’s local time zone. Terms already accepted for earlier bookings remain unchanged.
  • Paying the deposit does not automatically confirm your table. A booking is valid after payment verification and restaurant confirmation. If the restaurant cannot accept your request, the deposit is refunded.

For new bookings, cancellations and guest reductions do not entitle you to a refund of the corresponding deposits. You may request rescheduling from the restaurant at least 48 hours before the booked time in the restaurant’s local time zone; availability and confirmation are required, and deposits for confirmed guests remain valid for the new date. No rescheduling after the deadline. Earlier bookings retain the terms already accepted.

The restaurant handles refunds due: through the original payment for Stripe payments, or by arranging repayment with the customer for bank transfers. A refund request does not mean immediate credit; actual times also depend on the payment network and bank.

Earlier bookings secured only by a card guarantee retain the terms originally accepted: they are not converted into advance deposits.

View the restaurant booking form

Good to know

Three pieces of honest advice.

Talk to us

Before cancelling, call us: very often shifting the dates solves everything, with no penalties and no stress.

Snow or bad weather

If closed roads or exceptional events prevent you from reaching Cortina, we will find a fair solution together, case by case.

Everything in writing

Cancellations and changes are valid only in writing, by email to info@caminacortina.it: the date of receipt is what counts. You will always receive a written confirmation.

Need to change a booking?

Write to us with your name and stay dates: we reply the same day.

info@caminacortina.it +39 0436 2665
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